📊 About Me

Results-driven undergraduate Economics student with a strong academic record and diverse practical experience. Leveraging hands-on experience in customer billing solutions, retail banking, and economic policy projects and research. Seeking opportunities to leverage skills in economic analysis, finance, and policy development while contributing to impactful projects.

💼 Experience

Customer Billing Advisor - Sutherland Global Services | September 2024 - February 2025

Scope: Provided customer support and billing resolution services, managing high-volume inquiries and analyzing account data to ensure billing accuracy and customer satisfaction.
Achievements: Exceeded performance targets by resolving over 95% of billing cases on first contact.
Skills: CRM Software, Billing & Invoice Analysis, Sales Tax & Payment Processing, Financial Data Accuracy

Customer Service Representative (Walmart U.S.) - Transcom Egypt | October 2023 - January 2024

Scope: Provided efficient customer service by analyzing client account issues, processing refunds, and resolving payment disputes to ensure financial clarity and client satisfaction.
Achievements: Achieved a 90% quality score and 85% customer satisfaction rate, consistently surpassing company benchmarks for service excellence.
Skills: Multitasking, Client Needs Analysis, Conflict Resolution, Google Workspace

Retail Banking Intern - National Bank of Egypt | July 2023 - August 2023

Scope: Gained hands-on experience in banking operations, retail banking, and credit for small and medium enterprises, and designed a green finance framework integrating ESG criteria for sustainable lending.
Achievements: Ranked as one of the top 125 interns out of 1000 based on performance evaluations.
Skills: Financial Analysis, Problem Solving, Analytical Skills, Credit Evaluation

🎓 Education

Bachelor of Science in Economics - Future University in Egypt | 2025

Cumulative GPA: 3.96
Majoring in Economics, Minoring in Political Science